Returns

We are able to offer a refund up to 28 days after purchase. If a discount was applied to your original order the amount refunded will be adjusted accordingly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

In the rare event that you receive a faulty item (i.e. damaged or manufacturing fault) we can offer an exchange or a refund.

If you have purchased your item from one of our retail partners please contact the store/website where this was purchased. Unfortunately, we are unable to accept returns or offer refunds for items not purchased from our website.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you if your refund has been approved. A credit will automatically be applied to your credit card or original method of payment, within 14 days.

EXCHANGES

We only exchange items if they are defective or damaged. If you require an exchange send us an email at [email protected] and send your item to: Condor Straps, Condor Group Limited, 700 Great Cambridge Road, Enfield, EN1 3EA, UK. Depending on where you live, the time taken for your exchanged product to reach you, may vary.

RETURNS ADDRESS

Condor Straps, Condor Group Limited, 700 Great Cambridge Road, Enfield, EN1 3EA, UK. Please include your order number and reason for return in your parcel.